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General FAQ's
What is Yearn and what sets it apart from other clothing resale platforms?
Yearn is a sustainable clothing resale platform where you can buy, sell, and discover pre-loved fashion. Our platform sets itself apart by prioritizing sustainability and social responsibility. We are committed to reducing our carbon footprint, reducing plastic and water consumption, and tracking and improving our social impact.
How does it work?
Yearn allows users to create a profile, list items for sale, and browse items for purchase. When an item is sold, Yearn facilitates the payment and shipping process to ensure a seamless transaction for both the buyer and the seller.
What types of items can I sell on Yearn?
Yearn specializes in gently used clothing and accessories for men, women, and children. This includes but is not limited to: clothing, shoes, handbags, jewelry, and accessories.
How do I list an item for sale on Yearn?
To list an item for sale on Yearn, simply create a profile, take clear photos of the item, and provide a detailed description of its condition and features. You can then set a price and list the item for sale.
What happens when an item is sold on Yearn?
When an item is sold on Yearn, the payment is securely processed through the platform and the buyer is provided with the seller’s shipping information. The seller then ships the item directly to the buyer.
How does Yearn protect buyers and sellers?
Yearn protects buyers by ensuring that payments are securely processed and held until the buyer confirms receipt of the item. Yearn protects sellers by providing clear guidelines for listing items and a resolution process in the event of any disputes.
What is the Yearn Return Policy?
Yearn has a 3-day return policy for items that are significantly different than described in the listing. If this is the case, buyers should contact Yearn within 3 days of receiving the item to initiate a return. Yearn will facilitate the return and refund process.
How does Yearn handle shipping?
Sellers are responsible for shipping the item directly to the buyer. Yearn provides a shipping label and shipping guidelines to assist the seller in the process.
How does Yearn make money? Yearn makes money by charging a small fee on each transaction processed through the platform. This fee covers the cost of operating the platform and providing buyer and seller protections.
Seller FAQ's
How do I list an item on Yearn?
You can list an item on Yearn by creating an account, taking photos of your item, providing a description, and setting a price. You will also need to specify the item’s condition, brand, size, and category.
How do I receive payment for my sold items?
After a buyer purchases your item, payment is securely processed through Yearn. You will receive payment directly to your linked payment method once the buyer confirms receipt of the item.
What are my obligations as a seller on Yearn?
As a seller on Yearn, you are responsible for accurately describing the item you are selling, promptly shipping the item to the buyer, and responding to any questions or concerns from the buyer. Additionally, you should follow all relevant laws and regulations, including those related to taxes, shipping, and consumer protection.
How should I manage shipping on Yearn?
You are responsible for shipping the item to the buyer within the timeframe specified in your listing. You should choose a shipping method that is reliable and provides tracking information. You can use a shipping label generated through Yearn or a shipping provider of your choice.
How do I handle returns and exchanges on Yearn?
Yearn has a policy in place to protect buyers, so it is important to handle returns and exchanges in a prompt and professional manner. If a buyer requests a return or exchange, you should communicate with them to find a resolution that is fair and satisfactory for both parties. In the event of a dispute, Yearn may provide support to assist in finding a resolution.
What is Yearn’s policy on selling counterfeit items?
Yearn strictly prohibits the sale of counterfeit items. If it is determined that an item you have listed is counterfeit, it will be removed from the platform and your account may be subject to suspension or termination.
Buyer FAQ's
How do I make a purchase on Yearn?
To make a purchase on Yearn, simply browse our website and add items to your cart. Once you’re ready to checkout, enter your payment information and shipping address. After the seller confirms your order, you’ll receive an email with shipping details.
What is the return policy for purchases on Yearn?
On Yearn, you have 3 days after receiving the item to report any issues with the product, such as if it doesn’t match the listing description or if there is undisclosed damage. If we verify your claim, we’ll send you a label to return the item and issue a full refund. All returns must be shipped back within 5 days of approval to be eligible for a refund.
How do I know if an item is authentic on Yearn?
All sellers on Yearn are required to list items accurately and truthfully. If there is any question about the authenticity of an item, please report it to us immediately and we’ll investigate the issue.
What forms of payment do you accept on Yearn?
Currently, Yearn accepts major credit cards and PayPal. We are working to add more payment options in the future.
How will I receive my refund if I return an item?
If you return an item that was misrepresented and we verify your claim, we’ll refund your payment in the same form as the original purchase.
Can I track my order on Yearn?
Yes, you can track your order on Yearn by logging into your account and viewing the order details. You’ll also receive email updates on the shipping status of your order.
How do I contact the seller for questions about an item?
You can contact the seller directly from the product listing page by clicking on the “Contact Seller” button. You can also message the seller through your Yearn account.